You can always contact us for any return question at sales@jmsmokebooze.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items, Cuban Cigars, All Jamaican Rums & Hennessy Pure White Cognac.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Strictly NO REFUND or EXCHANGES.

Please be advised there will be NO REFUNDS / NO CANCELATIONS / EXCHANGES once the order is placed on products such as ALL JAMAICAN RUMS, CUBAN CIGARS, HENNESSY PURE WHITE COGNAC.